GENERAL FAQS

HOW DO I BEST VIEW THE FITNESS WEAR DIRECT WEBSITE?

To best view this site, please consider the following recommendations.                                                                                                                              

This site is best viewed on Chrome, Safari, Firefox and Internet Explorer 9+ browsers. If you are using an older version of Internet Explorer, we recommend upgrading to the latest version for the best browsing and shopping experience possible. To avoid known issues caused by older versions of Internet Explorer, please visit the links below to download and install the latest version of your browser. If you're having technical issues with viewing our webpage, we also recommend clearing all cache and cookies from your browser and refreshing the page. 

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If you are still having trouble viewing the site, please send an email to support@fitness-wear-direct.com for assistance. Please let us know what you're seeing (screenshots are helpful) and URLs for the pages where you're experiencing issues.

HOW DO I GET A CATALOG?

To download a convenient PDF version of our catalog, please register here. After you've registered and been approved for a wholesale account or if you already have an account, please sign in. 

After you've signed in, right click the following link and select "Save Link As": Fitness Wear Direct 2015 Wholesale Catalog                                                                      

Currently, we don't have physical catalogs to be mailed. If this is something you're looking for and would like us to start supplying, please contact us at wholesale@fitness-wear-direct.com and submit your request. The more request we receive, the more likely it is that we will be able to provide printed catalogs. 

WHERE CAN I LEARN MORE ABOUT FITNESS WEAR DIRECT?

Our "Resources" drop-down tab (located above) will supply all links for marketing materials, distributor information and more.

HOW DO I SIGN UP FOR YOUR NEWSLETTER?

Simply enter your email address in the "Subscribe to our Newsletter" field, located in the footer of any page of the website, and click "Subscribe".

DO YOU EVER HAVE ANY PROMOTIONS OR SPECIAL OFFERS?

Yes! To be the first to know about new products added, promotions, and special offers, please enter your email address in the "Subscribe to our Newsletter" field, located in the footer of any page of the website, and click "Subscribe".

 

ORDERING FAQ

CAN I PLACE WHOLESALE ORDERS DIRECTLY THROUGH FITNESS WEAR DIRECT?

Yes, but you must be a qualified Distributor, Decorator, or Manufacturer to purchase directly from Fitness Wear Direct. If you meet these requirements, please register with us here  or e-mail us directly at wholesale@fitness-wear-direct.com . After we've reviewed your information (which can take up to 24-48 working business hours), we will grant you full access to our site. Full access will include pricing, catalogs, order forms, and order history.  

WHAT PAYMENT METHODS ARE AVAILABLE?

New customers are required to pay with credit cards (Visa, MasterCard and American Express), COD, or cashiers check. Credit cards will be charged upon shipment of order. Please ask your Sales rep about other payment methods such as Pay Pal, or Wire Transfer. You may apply for payment Terms, however, you must allow 24-48 hours for factor approval. Please contact customer service at wholesale@fitness-wear-direct.com or toll free at 1-800-524-2350 if you have any questions regarding payment methods.

ARE THERE MINIMUMS?

Yes. All Domestic orders require a 12 unit minimum order and $200 for your first order. International orders must value at $500 or more.

CAN I PLACE A BACK-ORDER ONLINE?

No. Unfortunately, we do not allow back-orders to be placed online at this time. Please contact your Inside Sales Representative at wholesale@fitness-wear-direct.com or toll free at 1-800-524-2350 if you require a back-order.

HOW DO I FIND A PRODUCT THAT IS SOLD OUT?

Contact wholesale@fitness-wear-direct.com or your customer service representative for assistance.

IS INVENTORY HELD FOR ME AS SOON AS I PLACE AN ORDER IN MY CART?

No. Inventory is not held until the order is submitted.

WILL I RECEIVE CONFIRMATION WHEN MY ORDER HAS SHIPPED?

Yes. When your order has shipped, you will receive an email notification and a tracking number. You can also check your order status by logging in and visiting the My Accountsection.

WHAT SHIPPING METHODS ARE AVAILABLE?

Orders ship via our preferred carrier, FedEx, unless indicated otherwise on your order. The customer is responsible for all shipping and freight charges; the default delivery method is FOB, unless stated otherwise. Please allow one-two business day to process all orders.

DO YOU HAVE A WILL CALL OPTION?

No, we do not provide will call at this time.

DO YOU SHIP INTERNATIONALLY?

Yes, however certain restrictions apply. International orders must be processed in the amount of $500 or more. Please contact your customer service representative or e-mail wholesale@fitness-wear-direct.com for more information.

DO YOU OFFER SAME DAY SHIPPING?

Yes if all items ordered are in stock. Orders must be placed by 11am PST on a business day to ensure same day shipping. Orders placed on Fridays will have to be submitted by 9:30am PST for same day shipping. 

 

RETURNS

WHAT IS YOUR RETURN POLICY?

If you have a return/exchange inquiry, please contact your wholesale representative directly before sending any merchandise back. Contact your wholesale representative at 1-800-524-2350 (International +1-818-683-1177) or by e-mail at wholesale@fitness-wear-direct.com. Make sure you have your invoice number ready, including the style number of product in question.

Inspect all garments upon receipt. Save all damaged boxes for inspection. No claim will be honored without damaged cartons . Defective garments may be returned for full credit or replacement. Non defective merchandise at wholesale prices, exchanges will only be accepted towards next purchase. Returns will not be accepted without a return authorization number. Please inspect your merchandise before printing. We cannot accept returns on decorated or washed garments under any circumstances. All claims for shortages and damages must be made within 7 business days of receipt of merchandise. Customer will be responsible for all freight and shipping charges on items returned that are not the result of Seller's error. Custom and special orders cannot be cancelled once they have been entered into production. All sales are final on closeout items; returns are not accepted on closeout items under any circumstances.